A few years ago, I would have never guessed that implementation is one of the most important factors when it comes to getting good results. It has been a long time since I have heard of this word being used in relation to customer service, but it is not always the case. Implementation refers to all aspects of how well your company executes on its plan and whether or not those actions have changed their customer experience. Eighty percent of customer experience is created by your company and the other twenty percent is determined by the customer.
You may be surprised that so many factors can be controlled by your organization, but if you take the time to read this blog, you will soon see how much control you have over your customers. Implementation is the process of making sure that everything you’ve come up with or created (theory) translates into your daily life. If not, then you’ll just stay where you are, while better people keep on climbing the ladder. Implementing a goal fulfills the belief that “everything happens for a reason”.
The Miracle Of Implementation was written as a guide to help all companies get better at implementing their ideas. The entire book is based on a simple idea that can make all of the difference in a business: Ideas, if implemented well, will generate results. It’s like magic! The main topic discussed in The Miracle Of Implementation is how many companies are struggling with good applications that never change their business for good.
If you are looking for a way to implement change in your business, this blog post will give you some ideas on how these five companies did it and what they did differently from other companies who failed at implementing change: Nordstrom, Starbucks, Target, IBM and Office Depot. Is when bureaucrats attempt to translate laws into specific rules and actions. It is a term that is commonly used in the technology world to describe the follow up tasks required to complete a given task.
In this blog post, I will focus on implementing change that happens on both an individual and corporate level. Good implementation is a key component of successful customer service, but it is not always easy to achieve when managers have difficulty isolating change into specific tasks. Many companies fail at implementing change because they do not have the proper structure and communication processes within the organization.
When dealing with large problems there are only so many things that you can do to achieve success.
The Miracle Of Implementation :
1. Starbucks
Starbucks actually had to make a drastic change at their company. Ten years ago they introduced their new business model, which included implementing rapid expansion in various locations throughout the country. They even worked with regional managers to accomplish this goal without impacting service quality. They implemented 90% of their new business plan without error and were able to maintain the exceptional customer service they have been known for over the last 10 years.
2. Nordstrom
Nordstrom was not always considered an expert in customer service and satisfaction, but things changed when they made a change that involved implementing a better shopping experience for their customers. Two years ago they stopped representing certain brands because they were not delivering on their quality standards. Many Nordstrom employees were confused by how this move affected the customer experience and sales, but it actually worked because they were able to focus entirely on product quality rather than making a profit from low-quality products.
3. IBM
IBM is probably the most well-known company when it comes to implementing change and implementing change effectively. They have had to implement many changes over the last few years, which have required them to train many of their employees in different ways. Most recently, their CEO has gotten involved with the training process by using his personal time to solve big problems within the company.
4. Target
Target is another company that has had to go through a lot of changes in their business model over the last 10 years. Their biggest challenge is staying on top of the newest solutions in the industry, which means implementing these new solutions into their business strategy without sacrificing customer service or product quality.
5. Office Depot
Office Depot had a change in their senior management team about two years ago which resulted in a new organizational structure. They implemented a great loyalty program, which helped them with customer acquisition and building positive brand equity at retail locations across the country. These five companies have had to make a lot of changes in the past five years, but they have all had great success implementing these changes. They all made the change by training their employees and communicating effectively with one another. These are the two most important things you need to implement successful change within your company as well!
